Deployment Troubleshooting

Use this page when a new instance does not become playable or stable.

Problem: No host available in add-instance form

• Add a host first: Add A Host (Cloud Or Standalone)
• Wait until host status is Active.

Problem: No ports available

• Another instance is using all listed ports on that host.
• Stop/delete old instances or choose another host.

Problem: Instance stuck in deploying/restarting/configuring

1. Wait a bit and refresh.
2. Open View Server Logs: Use Logs And Chat Logs
3. Check for clear error lines.
4. Retry once only after reading logs.

Problem: RCON button is disabled

• Instance is not fully ready yet.
• Check action availability rules: Instance Actions Menu
• Wait for healthy status, then try again.

Problem: You changed config but game behavior did not change

• Confirm you saved changes.
• Restart instance.
• Re-check with logs/live status: Use Logs And Chat Logs

Problem: Workshop item updated in Steam, but server still runs old content

• Use host Actions -> Update Workshop Item and provide numeric item ID: Update Workshop Item
• Restart affected instances (manual or from the workshop update modal).
• Configure scheduled host restart to keep updates consistent: Configure Auto-Restart

Problem: Auto-restart runs at the wrong local time

• Auto-restart follows host local timezone.
• For standalone hosts, this is the timezone set when host was added.
• Verify timezone in host details before trusting schedule time.

See: Configure Auto-Restart

Related Pages

• Host Actions Menu
• Instance Actions Menu
• Deploy A New Instance

Escalation Bundle (What to collect)

When asking for help, include:

• Host name
• Instance name
• Current status
• Exact error line from logs
• What action you performed right before the issue